Privacy Policy

This Privacy Notice explains how Bloome Health LLC ("Bloome Health," "we," "us" or "our") collects, uses and shares personal information about visitors to this website, business contacts, people who use the Bloome Health platform on behalf of a business ("Operators"), and the licensed providers and support staff who hold workforce accounts.

About This Notice

Bloome Health provides technology and operational services to businesses that run their own branded telehealth services. This notice covers the information we handle as a business: website visits, sales and partnership inquiries, account administration, and our relationships with Operators, vendors and workforce account holders. It does not apply to patient information that we handle on behalf of an Operator, which is described in the next section.

Patient Information Handled for Operators

When an Operator uses the platform to serve its customers, Bloome Health handles that information as a service provider and business associate of the Operator. That information is governed by the Operator's own privacy notices, including any Notice of Privacy Practices, and by the Business Associate Agreement between Bloome Health and that Operator. We use and disclose it only as that agreement and applicable law allow. This notice does not apply to patient information. Individuals with questions about their health information should contact the Operator whose service they used.

Information We Collect

• Contact and inquiry information. When you fill out a contact form, request a demo or email us, we collect your name, work email, phone number, company, role and the content of your message.
• Account information. When an Operator or its team members sign up or sign in, we collect name, work email, phone number, role, sign-in credentials, and settings chosen in the account.
• Workforce account information. For licensed providers and support staff who hold workforce accounts, we collect name, contact details, role, and the professional details needed for the work, such as license and credential information for providers, along with sign-in and activity records needed for security and quality.
• Billing information. For Operators, we collect billing contacts and payment details. Card and bank details are processed by our payment processors.
• Usage and device information. We collect information about how the website and platform are used, such as pages viewed, features used, IP address, browser type, device identifiers and dates and times of access.
• Communications. We keep records of emails, calls and messages exchanged with us, including support requests.

How We Use Information

We use personal information to respond to inquiries and requests; set up, operate, secure and support accounts; provide, maintain and improve the platform; process billing and payments; verify the licensure and credentials of providers; send service, security and administrative messages; send business updates you can opt out of at any time; detect and prevent fraud, abuse and security incidents; and comply with legal obligations and enforce our agreements.

How We Share Information

We share personal information with service providers that help us run our business, such as hosting, communications, analytics, customer support and payment providers, under contracts that limit their use of it; with an Operator, for information about that Operator's own team and account; with professional advisors such as lawyers and auditors; when required by law, legal process or to protect the rights, safety and security of Bloome Health, our users or others; and in connection with a merger, financing, acquisition or sale of assets, subject to this notice. We do not sell personal information.

Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, secure the platform and understand how the website is used. You can control cookies through your browser settings. Blocking some cookies may affect how the website and platform work.

Retention

We keep personal information for as long as needed for the purposes described in this notice, including to provide the platform, meet our contracts, resolve disputes and comply with legal, tax and accounting obligations. When it is no longer needed, we delete it or de-identify it.

Security

We use administrative, technical and physical safeguards designed to protect personal information, including access controls, encryption in transit and audit logging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You can update account details in the platform or by contacting us. You can opt out of business update emails using the unsubscribe link in each message; we may still send service and security messages. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us at support@bloome.health. We will verify your request before acting on it and will not discriminate against you for making it.

California Business Contacts

If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we collect, use and disclose; to request deletion or correction of it; and to not be discriminated against for exercising these rights. In the past 12 months we have collected the categories of information described in "Information We Collect" (identifiers, professional information, commercial information and internet activity) for the business purposes described in "How We Use Information." We do not sell personal information and do not share it for cross-context behavioral advertising. We do not use or disclose sensitive personal information for purposes that would give you a right to limit it. You or an authorized agent may submit a request at support@bloome.health.

Children

The website and platform are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Notice

We may update this notice from time to time. We will post the updated notice on this page with a new "Last updated" date and, for material changes, notify account holders by email or in the platform.

Contact

Questions about this notice can be sent to support@bloome.health or by mail to Bloome Health LLC, 1730 Sawtelle Blvd PH6, Los Angeles, CA 90025.